aeh365 Privacy Policy
Your personal information is fully protected at aeh365. What data we collect, how we use it, and what your rights are — everything is explained here transparently.
Introduction and Purpose of This Policy
aeh365 (referred to herein as "we", "us", or "the platform") operates a safe and reliable online entertainment service for users in Bangladesh. This privacy policy explains how we collect your personal information, the purposes for which we use it, where we store it, and how we keep it secure.
By using our platform, you consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact us. We are always committed to resolving your concerns.
aeh365 believes that your privacy is a fundamental right. That is why we use the highest-grade SSL encryption technology to keep your information secure and never sell or transfer it to third parties without authorization under any circumstances.
What Information We Collect
During registration and use of aeh365 services, we may collect the following types of information:
2.1 Identity Information
- Full name and date of birth (for age verification — only users aged 21 and above may register)
- Email address
- National ID card or passport number (when identity verification is required)
- Residential address
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
- Bank account details (where bank transfer is used)
- Deposit and withdrawal transaction history
2.3 Technical Information
- IP address and device identifier
- Browser type, version, and operating system
- Login time, session duration, and access logs
- Information collected from cookies and similar tracking technologies
2.4 Gaming Activity Information
- Play history, bet amounts, and outcomes
- Bonus and promotion usage details
- VIP level and points information
- Records of communications with the support team
Purposes of Using Your Information
aeh365 uses your information for specific, legitimate purposes. We never use your information without your consent.
3.1 Account Management
Your information is used to create, verify, and maintain your account. Age verification is carried out at the time of new registration to ensure only users aged 21 or above can use the platform.
3.2 Transaction Processing
Financial information is used to process deposit and withdrawal requests. This information is essential to ensure fast transactions via bKash, Nagad, Rocket, and Upay.
3.3 Security and Fraud Prevention
Technical information and gaming activity history are reviewed to identify potential fraud, money laundering, or any other illegal activity. This process helps protect your account and funds.
3.4 Improving Customer Service
By retaining records of 24/7 live chat communications with you, we improve service quality and ensure recurring issues are resolved quickly.
3.5 Responsible Gaming
By analyzing gaming activity data, we identify potentially problematic behavior and provide users with the necessary support. This is an important part of our responsible gaming policy.
Sharing Information and Third Parties
aeh365 never sells your personal information. However, information may be shared with third parties in limited and specific circumstances:
4.1 Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. All these payment partners follow their own strict privacy policies.
4.2 Technology Service Providers
Limited information may be shared with companies that manage server hosting, cybersecurity, data analytics, and customer service software. These partners have contractual obligations regarding their use of information.
4.3 Legal Requirements
In the case of a valid legal order or request from a government authority or law enforcement agency, we are obliged to provide the required information. In such cases, we will endeavor to notify you to the extent possible.
4.4 Business Restructuring
In the event of a merger, acquisition, or sale of assets involving aeh365, user information may be transferred to the new authority, but the terms of this privacy policy will remain in effect.
Data Protection and Security
Protecting your information is our top priority. aeh365 maintains multiple layers of security measures:
- The highest standard of SSL (SSL/TLS) encryption is used for all data transmissions, ensuring bank-grade security.
- Sensitive information stored in the database is protected by strong encryption algorithms.
- Firewalls and an IDS (Intrusion Detection System) are active to prevent unauthorized access and cyberattacks.
- Regular security audits and vulnerability assessments are conducted.
- Access to information is restricted to authorized personnel only, and all staff are required to take a confidentiality oath.
- Dual-factor authentication (2FA) is used for system access.
However, no organization can guarantee complete security on the internet. While we make every effort, in the event of any data breach we will notify you promptly and take all necessary steps.
Cookies and Tracking Technology
The aeh365 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
6.1 Essential Cookies
These cookies are essential for the platform's core functions — such as maintaining login sessions, security verification, and saving your basic preferences. Without these cookies, the site will not function properly.
6.2 Functional Cookies
These store your language preferences, account settings, and customization information. They are used to provide you with a personalized experience on your next visit.
6.3 Analytics Cookies
By analyzing which parts of the platform are used most and where users encounter difficulties, we continuously improve the experience. This information is completely anonymous.
You can reject cookies at any time by changing your browser settings. However, disabling essential cookies may affect some platform functions.
Data Retention Period
aeh365 retains your information only for as long as necessary. The retention period is determined by the type and purpose of the information:
- Active account information: for the full duration the account remains active
- Transaction information: for a specified period as required by financial regulations and auditing needs
- Customer service communications: for a limited period to improve service quality
- Technical logs: short-term retention for security review purposes
Even after an account is closed or deleted, some information may be retained for a specified period due to legal obligations. Once the period expires, information is securely deleted or anonymized.
Your Rights and Controls
As a user of aeh365, you have several rights over your own information. We will provide you with full support in exercising these rights:
8.1 Right of Access
You have the right to view what information we hold about you. Upon request, we will provide you with a copy of the information.
8.2 Right of Rectification
If any of your information is incorrect, you may request that it be corrected. Contact the support team to make changes to your name, address, or contact details.
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, we may be required by law to retain some information.
8.4 Right to Object to Processing
You have the right to object to the use of your information for marketing or promotional communications. This can be changed at any time through your account settings or via the support team.
8.5 Right to Portability
You may request that your information be provided in a structured, readable format. This applies only to information that you yourself have provided.
To exercise any of these rights, please use the contact details below. We will respond to your request as quickly as possible.
Protection of Minors
aeh365 is for users aged 21 and above only. We do not knowingly collect or store information from any minor.
Age is verified at the time of registration, and if we become aware that a person has created an account while under the age of 21, that account will be closed immediately and the associated information will be deleted.
If you believe that a minor has registered on the platform, please notify our support team immediately.
Changes to This Policy
aeh365 may update this privacy policy as needed. Reasons for changes may include:
- Introduction of new services or technologies
- Changes in laws or regulations
- Improvements based on user feedback and suggestions
- Enhancements to security measures
For any significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after a change constitutes your acceptance of the new policy.
The "Last Updated" date at the top of this page always reflects the most recently effective version.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. We are ready to provide support in English 24/7:
Email: [email protected]
Live Chat: 24/7 live chat support available
For privacy-related requests, write "Privacy Request" in the email subject line. We will contact you as soon as possible.